Refund policy

Return & Refund Policy

Rooted Royalty

At Rooted Royalty, we take pride in the quality of our hair care products. Due to the personal nature of our items, please review our return and refund policy carefully before making a purchase.

All Sales Are Final

For health, safety, and hygiene reasons, all sales are final. We do not accept returns or exchanges on opened or used products.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery at iamrootedroyalty@gmail.com

To be eligible for a replacement or refund, please include:

Your order number
Clear photos of the damaged or defective item
Photos of the shipping packaging (if applicable)

Once reviewed and approved, we will offer either:

A replacement product, or
A refund to the original payment method

Incorrect Orders

If you receive an incorrect item due to an error on our part, please notify us within 7 days of delivery. We will correct the issue at no additional cost.

Non-Refundable Items

The following items are non-refundable and non-returnable:

Opened or used products
Products damaged due to misuse, neglect, or improper storage
Orders placed with incorrect shipping information provided by the customer
Gift cards, promotional items, or sale items (if applicable)

Allergies & Sensitivities

Rooted Royalty is not responsible for allergic reactions or sensitivities. Please review ingredient lists carefully and perform a patch test prior to full use. Refunds will not be issued for allergic reactions.

Shipping Costs

Original shipping costs are non-refundable. Customers are responsible for return shipping costs if a return is approved under exceptional circumstances.

Refund Processing Time

Approved refunds are processed within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.